Privacy Policy

1. Overview

Interconnected Systems Inc. (“ISI”, “we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect when you visit interconnectedsystems.net (the “Site”), how we use it, and your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

We collect minimal personal information. There are no user accounts, no advertising, and no third-party tracking or analytics scripts on this Site. All tools are available without registration.

2. Information We Collect

a) Contact Form. When you submit the contact form on our website, we collect: your name, company name, email address, phone number, and message body. This information is transmitted directly to ISI staff by email and is not stored in a database.

b) Feedback Widget. If you submit a star rating or comment via the feedback tab on our website, we collect: your numerical rating (1–5), your optional comment (up to 500 characters), the name of the tool tab you were viewing, your IP address, and your browser user agent string. This data is transmitted to ISI staff by email and is not stored in a database.

c) Server Access Logs. Our web server automatically records a standard access log entry for each request to the Site. These entries include: IP address, date and time, URL requested, HTTP status code, referring URL, and browser user agent string. These logs are used exclusively for security monitoring, abuse detection, and error diagnosis. They are retained for approximately 90 days and then deleted.

d) Tool Inputs Forwarded to Third Parties. Many of our diagnostic tools operate by forwarding user-supplied inputs (such as IP addresses, domain names, or URLs) to third-party APIs to retrieve results. See Section 4 for the full list of third-party services.

e) BOM Email Subscriptions. If you request a Multi-Cloud Interconnect Bill of Materials by email from the Cloud Ops planner, we collect: your email address, optional name, the planner inputs you entered (source/destination region, monthly data volume, sustained bandwidth, latency target, connectivity-type filter, and any data-pattern slider values), a salted hash of your IP address, and timestamps. This information is stored in a small SQLite database on our server (api/bom_db.sqlite) so that the system can deliver the confirmation email, the requested BOM, and — if you opted in — the recurring monthly BOM. The database is not exposed publicly and contains no other personal data. Emails are subject to a double opt-in: nothing is sent to your inbox until you click the confirmation link, and every email contains a one-click unsubscribe link.

3. How We Use Your Information

• Contact form submissions: to respond to your inquiry or service request.
• Feedback submissions: to understand user satisfaction and improve our tools and services.
• Server access logs: to monitor for abuse, diagnose technical errors, and maintain the security and performance of the Site.
• Tool inputs: solely to produce the diagnostic result you requested; inputs are not retained after the API call completes.

We do not sell, rent, trade, or otherwise disclose personal information to third parties for commercial or marketing purposes.

4. Third-Party Services

The following third-party services may receive data as part of normal tool operation. Each service is governed by its own privacy policy; ISI does not control how these services collect, use, or store data.

5. Cookies and Tracking Technologies

ISI does not set persistent cookies for tracking, profiling, or advertising purposes. No analytics scripts (such as Google Analytics) are loaded on this Site.

Your browser may cache static assets (CSS, JavaScript files, images) in accordance with standard HTTP cache-control headers we send. This caching is a standard browser behaviour and does not involve ISI collecting any information from you.

6. Data Retention

• Contact form and feedback emails: retained in accordance with ISI’s internal email retention practices.
• Server access logs: retained for approximately 90 days, then permanently deleted.
• Tool inputs: not retained; forwarded to third-party APIs to generate results and discarded.
• BOM email subscribers: active subscriber rows are retained for as long as you remain subscribed. Pending (unconfirmed) rows are automatically deleted after 7 days. Unsubscribed rows are automatically deleted 30 days after you opt out. You can request earlier deletion at any time by emailing business@interconnectedsystems.net.
• The BOM subscription database (api/bom_db.sqlite) is the only structured database ISI operates. It contains email + name + planner inputs + IP-hash + timestamps for confirmed and pending subscribers. No other ISI feature stores personal information in structured database records.

7. Data Security

All pages on this Site are served over HTTPS (TLS encryption). Contact form and feedback data are transmitted to ISI staff via encrypted email channels. We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Your Rights Under PIPEDA

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Withdraw consent to our collection or use of your personal information, subject to legal or contractual restrictions and reasonable notice; and
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have not handled your personal information in accordance with PIPEDA.

To exercise any of these rights, or to raise a privacy concern, please contact us at business@interconnectedsystems.net. We will respond within 30 days.

You may also contact the OPC at priv.gc.ca or toll-free at 1-800-282-1376.

9. Children’s Privacy

This Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Links to Other Websites

The Site contains links to external websites and third-party resources (such as BGP looking glass directories and AI reference documentation). ISI is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The effective date at the top of this page will always reflect the date of the most recent revision. Your continued use of the Site after any revision constitutes your acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact:

Interconnected Systems Inc. — Ontario, Canada — Founded 2009